How can I open a DEMAT account with Stoxkarts?
To open a DEMAT account, please visit the Stoxkarts office and complete the account opening form. Our staff will guide you through the application process and help you submit the required documents.
What documents do I need to open a DEMAT and trading account?
Please bring your original Citizenship Certificate, National Identity Card (NID), a recent passport-size photograph, an active mobile number, an email address, and a SIM registered in your own name. Additional documents may be requested if required.
How long does it take to process an application submitted at a branch?
Once all required documents have been submitted and verified, your application will be processed as soon as possible. Processing time may vary depending on verification requirements.
Can I open an account by sending documents via email instead of visiting in person?
No. You must visit the office in person for document verification and account opening.
How do I open a DEMAT account for a minor?
A parent or legal guardian must visit the branch with their own Citizenship Certificate and NID, the minor's Birth Certificate, a recent passport-size photograph of the minor, and a SIM registered in their own name.
Can I use the same phone number or email for more than one family member's account?
Generally, each account must have a unique mobile number and email address. Shared contact details are only eligible for minor accounts.
Do you offer a way to open both DEMAT and TMS accounts without visiting the office?
Yes. You can open a TMS account online by submitting the required documents, including a recent passport-sized photograph and a valid government-issued ID. For assistance with opening both accounts, please contact our support team.
How do I update my KYC details?
To update your KYC details, visit the Stoxkarts office and submit the KYC Update Form along with the required supporting documents.
How do I change my registered phone number or email address?
Please visit our office and complete the Information Update Form. Once your request has been verified, your contact details will be updated.
Can I update my KYC while I am abroad?
Yes. You can submit the required KYC update documents via email. Our team will review the documents and guide you if any additional verification is required.
How do I convert a minor's account into an adult account after turning 18?
After turning 18, visit the Stoxkarts office with your Citizenship Certificate and complete the required account update process to convert the account into an adult account.
How do I close or deactivate my Trading account?
To close or deactivate your Trading account, please visit the Stoxkarts office and submit a written request. Any outstanding obligations or pending transactions must be completed before the account can be closed.
How often do I need to renew or re-verify my KYC?
You should update your KYC information whenever there is a change in your personal details, such as your address, phone number, email address, or identification documents. Additional updates may also be required in accordance with regulatory requirements.
How do I open a Trading account?
To open a Trading account, visit the Stoxkarts office with the required documents, including your PAN Card, National Identity Card (NID), Citizenship Certificate, and a recent passport-sized photograph. Our staff will assist you throughout the application process.
How long does approval take after submitting my Trading account application?
Your application will be reviewed once all required documents have been submitted and successfully verified. Processing time may vary depending on verification requirements.
I have not received my username and password yet. What should I do?
If you have not received your username and password, please contact our customer support team or visit the Stoxkarts office. We will verify your application status and assist you accordingly.
How do I change the BOID linked to my Trading account?
To update the BOID linked to your Trading account, please visit the Stoxkarts office and submit the required request along with any supporting documents.
Is it mandatory to have a National Identity Card (NID) to open a Trading account?
Yes. A valid National Identity Card (NID) is mandatory for opening a Trading account and completing the KYC verification process.
Note
Still have a question? Visit your nearest Stoxkarts branch — our staff are happy to walk you through it.
Still have a question? Visit your nearest Stoxkarts branch — our staff are happy to walk you through it.